I am so freaking stupid today. I purchased Skype credits and realized that Paypal deducted it from the WAMU bank account instead. I checked the WAMU account but realized it was not credited so I was aiming to check my Unionbank debit card. I accessed their site where “almost” everyday I use the same login information.

Blame it on later’s celebration or Dabby’s fussy sleeping that I brainlessly entered the WRONG PIN. It had warned me that it will be the last try but I insisted on the freaking wrong pin that my ATM became BLOCKED. Stupiiiid me!

So I was freaking out and immediately emailed their customer support (customer.service@unionbankph.com). Of course they only have automated responses and their email didn’t even help a bit.

We will reply to your query within 48 hours. Correspondences received after office hours, weekends, as well as Public Holidays will be responded to on the next banking day.

For urgent requests, you may also contact us through our customer service hotline (841-8600) or thru our domestic toll-free hotline 1-800-1888-2277.

The problems are:
Today is New Year’s Eve and the rest of the days will be HOLIDAYS.
We don’t have a landline.
We only have one cellphone that is not loaded in eons (lol).

So my only resort was to use Skype of which ironically I just bought credits for $10. The thing is there is not much information on how I should dial these numbers from Skype.

Skype has instructions for dialing TOLL FREE numbers but I don’t get it (or just too panicky). And Unionbank only posted the number (841-8600). Heck! I am in Cebu I don’t know how to dial that.

My resort was to look for help forums on about anything about Unionbank and was glad I made it across a comment on a blog. I will post it below for “future” reference.

After activating your EON Card you should enroll for a cyber account in Unionbank’s website. It will be activated in 48 hours and you should not login to it within 48 hours or else your account will be blocked and you will be needing to email or call(+632 84186) their customer service department. You should be patient and wait for the 48 hours activation period. regarding the EXPUSE number, after registering your eon card to paypal, you should email(customer.service@unionbankph.com) or call(+632 84186) Unionbank’s customer service department for your EXPUSE number, they will be asking you some security questions about your account.

Okay so that calmed me a bit. I dialled the number on Skype (+632 84186) and spent the next 1.5 minutes trying to figure our which number to press in the maze of instructions bombarded to me. The clue is to press “5″ which says “for credit card, eon card concerns”. Something like that.

Someone immediately picked up on the other end so I was VERY glad. She asked for some details that I prepared beforehand. She had me on hold for about two minutes (OMG my Skype!). Questions were asked for verification. She then told me that they will be sending in an email in two days. I asked her when the two banking days would be since it’s the Holidays. She said it would be on January 5. OMG! But then she assured me that if I can recall my PIN, I can withdraw in the local ATM machines. That was enough.

So I spent exactly 6 min 34 sec on the phone with her. My credits are so eaten up. Well, I will be looking forward to their email days from now. And if all fares well then I won’t be ranting here again. Customer service didn’t suck after all even if it’s New Year’s Eve.

I have created two more blogs to separate my interests and to reduce the randomness of this blog.

Naruto Clone
I understand there are readers who wanted to read more about the manga Naruto. Many would also want to see videos, song lyrics, updates, news that is why I’m wrapping it all up in this new blog.

Born for Social Media
I am a social media participant and enthusiast and a social media strategist in the making. See my post and you might learn a thing or two about your favorite social media site.